Notes for shops that sell on WhatsApp
Short, practical guides. No jargon, no growth hacks — just how things work and what to do.
6 min read
Chatbot menus vs a conversation: why “press 1” loses sales
Customers type in Hinglish and send voice notes. What a good WhatsApp sales conversation looks like, and when a person should step in.
Selling on WhatsApp
6 min read
How to set up a product sheet your WhatsApp agent can read
The columns to use, one price per row, and the small mistakes — price ranges, merged cells — that confuse any agent reading your sheet.
CatalogueGoogle Sheets
5 min read
WhatsApp’s 24-hour window, explained for shop owners
When you can reply freely, why order updates need approved templates, and what happens after 24 hours.
WhatsApp basics